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ISO 9000 Certification

Oliner Fibre Company passed our latest rigorous surveillance audit in April 2010. We are now certified as meeting the requirements of ISO 9001:2008. The audit was conducted by SGS Systems & Services Certification, a world-renowned Quality Registrar. We first became ISO 9001:2000 registered in March 2003.

This means that we meet the internationally accepted requirements for a world class Quality Management System. We have retained SGS to conduct annual surveillance audits to ensure continuing compliance.

For us, it was an excellent learning process. Although ISO refers to the process only as a "Quality Management System", we learned that the QMS applied to many activities. We ended up examining the whole chain of Purchasing, Inventory, Manufacturing and Converting, Order Taking, and Order Fulfillment.

We believe that ISO certification gives our customers a number of benefits:

  • Consistent, proven business processes
  • Focus on, and monitoring of, Customer Satisfaction
  • Evaluate our performance and our progress based on Customer Satisfaction
  • "Self-healing" system; find and fix any problems, continuously look for ways to do even better

You can see our ISO Certificate by clicking here (pdf file, 205 kb). You will need Adobe Acrobat Reader to view this document.

Click here to see more about what ISO means to our company.

Customer Satisfaction Survey Results

As part of becoming ISO 9001-certified, we surveyed our customer base, to see how we were doing, and as a baseline to measure our future improvement.

We were very gratified to learn that our Customers rated their overall satisfaction with our company at 4.43 out of a possible 5, with 4 being "good" and 5 being "excellent". The majority of Customers surveyed rated us "excellent".

We work hard to please our customers. It is very, very nice to see that our customers appreciate that fact.

Oliner Fibre Co., Inc.Telephone 800 654 6373908 688 5800

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