ISO 9000 Certification
Oliner Fibre Company passed our latest rigorous surveillance
audit in April 2010. We are now certified as meeting the requirements of ISO 9001:2008. The
audit was conducted by SGS Systems & Services Certification, a world-renowned Quality Registrar. We first became
ISO 9001:2000 registered in March 2003.
This means that
we meet the internationally accepted requirements for a world
class Quality Management System. We have retained SGS to
conduct annual surveillance audits to ensure continuing compliance.
For us, it was an excellent learning process. Although ISO refers
to the process only as a "Quality Management System", we
learned that the QMS applied to many activities. We
ended up examining the whole chain of Purchasing, Inventory,
Manufacturing and Converting,
Order Taking, and Order Fulfillment.
We believe that ISO certification gives our customers a number
- Consistent, proven business processes
- Focus on, and monitoring of, Customer Satisfaction
- Evaluate our performance and our progress based on Customer
- "Self-healing" system; find and fix any
problems, continuously look for ways to do even better
You can see our ISO Certificate by clicking here (pdf
file, 205 kb). You will need
Acrobat Reader to view this document.
Click here to see more about what ISO means to our company.
Customer Satisfaction Survey Results
As part of becoming ISO 9001-certified, we surveyed our customer
base, to see how we were doing, and as a baseline to measure our
We were very gratified to learn that our Customers rated their
overall satisfaction with our company at 4.43 out of a possible
5, with 4 being "good" and 5 being "excellent".
The majority of Customers surveyed rated us "excellent".
We work hard to please our customers. It is very, very nice to
see that our customers appreciate that fact.