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ISO 9000 Certification Oliner Fibre Company passed our latest rigorous recertification audit in March, 2006 so our ISO 9001:2000 registration continues in force. Once again the audit was conducted by RWTUV USA Quality Registrar. We first became ISO 9000 registered in March 2003. This means that we meet the internationally accepted requirements for a world class Quality Management System. We have retained RWTUV USA to conduct semiannual surveillance audits to ensure continuing compliance. For us, it was an excellent learning process. Although ISO refers to the process only as a "Quality Management System", we learned that the QMS applied to many activities. We ended up examining the whole chain of Purchasing, Inventory, Manufacturing and Converting, Order Taking, and Order Fulfillment. We believe that ISO certification gives our customers a number of benefits:
You can see our ISO Certificate by clicking here (pdf file, 144 kb). You will need Adobe Acrobat Reader to view this document. Click here to see more about what ISO means to our company. Our ISO Registrar is TUV USA:
Customer Satisfaction Survey Results As part of becoming ISO 9001-certified, we surveyed our customer base, to see how we were doing, and as a baseline to measure our future improvement. We were very gratified to learn that our Customers rated their overall satisfaction with our company at 4.43 out of a possible 5, with 4 being "good" and 5 being "excellent". The majority of Customers surveyed rated us "excellent". We work hard to please our customers. It is very, very nice to see that our customers appreciate that fact. Home > About our Company > Oliner Fibre News
Oliner Fibre Co., Inc. |
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